WIBOWO, Gallen Cakra Adhi; SIMANJUNTAK, Dita Madonna; CHRISTANTO, Henoch Juli. Web-Based IT Helpdesk System with Naive Bayes Automatic Ticket Classification Using Laravel: Sistem Helpdesk TI Berbasis Web dengan Klasifikasi Tiket Otomatis Naive Bayes Menggunakan Laravel. NUANSA INFORMATIKA, [S. l.], v. 20, n. 2, p. 102–109, 2026. DOI: 10.25134/ilkom.v20i2.626. Disponível em: https://journal.fkom.uniku.ac.id/ilkom/article/view/626. Acesso em: 25 jul. 2026.