wibowo, Gallen Cakra Adhi, Dita Madonna Simanjuntak, and Henoch Juli christanto. “Web-Based IT Helpdesk System With Naive Bayes Automatic Ticket Classification Using Laravel: Sistem Helpdesk TI Berbasis Web Dengan Klasifikasi Tiket Otomatis Naive Bayes Menggunakan Laravel”. NUANSA INFORMATIKA 20, no. 2 (July 10, 2026): 102–109. Accessed July 25, 2026. https://journal.fkom.uniku.ac.id/ilkom/article/view/626.